Analyzing The Effectiveness Of A Training Program
Introduction Training creates value only when it improves the knowledge, skills, decisions, or work practices that an organization actually needs. Attendance, presentation quality, and participant satisfaction are not sufficient evidence of effectiveness. The original ERP training experience illustrates this distinction. Employees were expected to become competent users and later support colleagues, yet the course relied on technical jargon, moved too quickly, provided little opportunity for questions, and did not require

