ExcelIT Company Analysis
Introduction ExcelIT is an Australian IT service provider that is seeking ISO/IEC 20000 certification to improve its service providers in the nation’s information and technology sector. ISO/IEC 20000 is the recognized standard for IT services management in the world today. The certification is the minimum requirement that an organization must attain to be identified as an IT provider. On the other hand, there is also the ITIL that provides guidelines





