Project quality management is a process which enables all project activities are planned, designed and implemented in order to meet customer specification and satisfaction. Also, it measures the level of quality of the output. Mainly its focus on improving customer satisfaction throughout the processes and also incorporate eliminating unnecessary activities. The key purpose of is to ensure that the project must meet all customer specifications. The team working on the project must establish a conducive environment with the customer and all other stakeholder’s of the project in order to deliver quality product or services. The quality project is viewed as equal to its scope, time scheduled and budget.
Project management comprises of four key processes which include quality definition, quality assurance, quality control and quality improvement. The quality definition of project quality management is where the project manager and the team identify the quality standard to be used in the project. Quality assurance is an activity which offer an evidence in order to establish confidence among all customers that the quality related task are being conducted effectively. Quality control in project quality management involves use of appropriate method and tasks that compare the exact quality performance with the goal and describe the right action in response to challenges. Finally, quality improvement involves a systematic approach to the processes of work and focus on removing waste, loss, rework, frustration, and among others in order to make the process of the work more effective, efficient and appropriate.
About quality assurance processes
Quality assurance processes occur during the stage of project implementation and involve examining overall performance of the project in order to offer confidence that the project will satisfy the quality standards defined by the project. Also, it is being done using the process and procedures used to manage the project and incorporates the way project uses the tools, technique, and methodologies to manage scope, schedule, budget, and quality. Finally, have to meet all legal or regulatory standards.
Planning Quality Management
Project management planning involves setting up all task planned at the start of the project in order to assist in achieving product of the highest quality. Main key to quality planning is to define all activities or task that is intending to deliver a quality product while still focusing on achieving customer satisfaction. All of these tasks are described on the basis of the quality standard that is being laid by the company delivering the product. Some of element that should be incorporated in quality management plan includes management responsibilities of all stakeholders, quality management system within the organization, design control, document control, purchasing, inspection testing, nonconformance, corrective actions, quality record, quality audit, and training.
In this section quality audit involves the structures which review quality management activities which assist in identifying lesson learned in order to increase the performance of the project activities. Audit process is conducted by the staff or consultants with knowledge and skill in specified projects. Main objective of audit process is to get the way on how to increase the tools, techniques, and processes which generate the products and services.
Performing Quality Control
Performing Quality Control in project quality management involves use of right techniques and task that compare the correct quality performance with the goal and come up with the right action in response to all challenges.
Tools and Techniques
Tools for performing quality control involve effect diagrams, Pareto charts, and control charts. In our scenario, we used Pareto chart to do our analysis as described in the attachment of excel.
This involves a systematic way for the processes of task and focuses on removing unnecessary, loss, repetition, disappointment, and among others so that it can make the process of the work more effective, accurate and reliable. It shares some four steps which include identifying what you want to improve, analyzing the system, developing the potential solution and test and implement the solution.
Billingham, V. (2008), project management: How to plan and deliver a success (studymates), 3rd edn, The project management excellence centre Inc.
Lock, D. (2007). Project management, 9th edn, MPG book ltd.