The Enforced Happiness of the Pret A Manger Employees
Introduction The case concerns the enforced happiness of Pret A Manger employees. Here, the employer demands people with specific attributes and capabilities to appeal to and attract customers’ senses. Emotional labor or esthetic labor is considered to be one of the essential criteria for the selection of interactive service employees in the retail industry. Appearance, a cordial smile, appropriate body proportion, attitude, and a good voice with an accent are