Academic Master

Human Resource And Management

Project Quality Management to ensure all customer specifications


Project quality management is a process that enables all project activities to be planned, designed, and implemented in order to meet customer specifications and satisfaction. Also, it measures the quality of the output. Mainly, it focuses on improving customer satisfaction throughout the processes and also incorporates eliminating unnecessary activities. The key purpose is to ensure that the project must meet all customer specifications. The team working on the project must establish a conducive environment with the customer and all other stakeholders of the project in order to deliver quality products or services. The quality of the project is viewed as equal to its scope, time schedule, and budget.

Project management comprises four key processes, which include quality definition, quality assurance, quality control, and quality improvement. The quality definition of project quality management is where the project manager and the team identify the quality standard to be used in the project. Quality assurance is an activity that offers evidence to establish confidence among all customers that quality-related tasks are being conducted effectively. Quality control in project quality management involves the use of appropriate methods and tasks that compare the exact quality performance with the goal and describe the right action in response to challenges. Finally, quality improvement involves a systematic approach to the processes of work and focuses on removing waste, loss, rework, frustration, and others in order to make the process of work more effective, efficient, and appropriate.

About Quality Assurance Processes

Quality assurance processes occur during the stage of project implementation and involve examining the overall performance of the project in order to offer confidence that the project will satisfy the quality standards defined by the project. Also, it is being done using the process and procedures used to manage the project and incorporates the way the project uses the tools, techniques, and methodologies to manage scope, schedule, budget, and quality. Finally, have to meet all legal or regulatory standards.

Planning Quality Management

Project management planning involves setting up all tasks planned at the start of the project in order to assist in achieving a product of the highest quality. The main key to quality planning is to define all activities or tasks that intend to deliver a quality product while still focusing on achieving customer satisfaction. All of these tasks are described on the basis of the quality standard that is being laid by the company delivering the product. Some of the elements that should be incorporated in the quality management plan include management responsibilities of all stakeholders, quality management systems within the organization, design control, document control, purchasing, inspection testing, nonconformance, corrective actions, quality records, quality audits, and training.

Audit Process

In this section, a quality audit involves the structures that review quality management activities, which assist in identifying lessons learned in order to increase the performance of the project activities. The audit process is conducted by the staff or consultants with knowledge and skill in specified projects. The main objective of the audit process is to determine how to increase the tools, techniques, and processes that generate the products and services.

Performing Quality Control

Performing Quality Control in project quality management involves use of right techniques and task that compare the correct quality performance with the goal and come up with the right action in response to all challenges.

Tools And Techniques

Tools for performing quality control involve effect diagrams, Pareto charts, and control charts. In our scenario, we used Pareto chart to do our analysis as described in the attachment of excel.

Quality Improvement

This involves a systematic way for the processes of task and focuses on removing unnecessary, loss, repetition, disappointment, and among others so that it can make the process of the work more effective, accurate and reliable. It shares some four steps which include identifying what you want to improve, analyzing the system, developing the potential solution and test and implement the solution.


Billingham, V. (2008), project management: How to plan and deliver a success (study mates), 3rd ed, The Project Management Excellence Centre Inc.

Lock, D. (2007). Project management, 9th ed, MPG book ltd.



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