The Digitisation of Workforce in the Sumitomo Mitsui Financial Group, Inc.
Introduction Organizations are encountering rapid changes in the business environment driven by technological advancement and shifting consumer needs. While this affects other organizations, financial organizations have not been an exception. Financial organizations are being triggered towards a shift in digitizing their workforce, which involves integrating the upcoming digital tools and technologies into their work processes, jobs, and problems. Digitization promotes efficiency, productivity, and competitiveness (Borowiecki et al., 2021). This report