Why is organizational behavior important in health care today? Provide an example.
Organizational behavior plays a crucial role in the healthcare sector, impacting various aspects of organizational effectiveness and patient care. It greatly influences how care professionals collaborate within care teams, interact with patients in the facilities, and manage resources. When a care facility implements a culture of safety while encouraging all employees to report potential hazards and near-misses in the care environment, organizational behaviour gets impacted, which impacts the protocols and practices of patient safety (Schermerhorn Jr et al., 2011).
This minimizes patient harm in the healthcare organization, especially when members of the staff adhere to safety guidelines, which helps the care facilities to identify risks early. Moreover, by fostering open communication between the organization’s management and healthcare team members, medical errors can also be decreased, which prevents adverse events as well as ensures patient satisfaction and safety. Subsequently, organizational behaviour in care facilities contributes to ethical conduct and helps establish ethical values because care professionals face ethical dilemmas daily.
For instance, consider a clinic where doctors, physicians, nurses, and administrative staff work together. Physicians at the clinic disclose all treatment options to their patients, even if it means recommending a less expensive alternative to prioritize patient well-being over financial gains. Patients feel respected, heard, and well-cared for when they feel that physicians value them over their personal gains, resulting in increased trust and positive reviews of the healthcare system. This ethical behavior builds patient trust and ensures transparency, which leads to overall organizational success.
In sum, by understanding and managing behavior effectively, healthcare organizations can provide better care and create a positive impact on patient’s lives.
What has been your experience with organizational behavior?
In the vast expanse of the healthcare sector, I found myself integrated into the operations of a clinic where my function was to assist in various tasks such as assisting physicians, administration of medicines along with nurse staff, and facilitating effective communication among team members in the emergency department. Within this dynamic workforce, I observed and analyzed the intricate organizational behaviour, which, as the name implies, is the study of how team members interact within an organization and how these interactions within individuals affect the performance of the organization towards its goals (Griffin et al., 2020). For me, at the individual level, organizational behaviour examines how a diverse workforce can be managed and how various factors such as emotions, behaviours, personalities, and attitudes influence job satisfaction and motivation within an organization.
Furthermore, organizational behavior plays a crucial role in improving leadership, innovation, job performance, and job satisfaction within an organization. From the course materials’ reading and my personal work experience, I have also analyzed that positive organizational behaviour in the workforce focuses mainly on positively oriented human resource strengths. This depends upon the psychological activities that can be measured, managed, and effectively developed for performance improvement, impacting employee well-being and productivity. Furthermore, in career-related workforce opportunities, organizational behaviour helps develop key skills such as effective communication and conflict resolution. Reflecting on my journey within the care ecosystem through observations and occasional interactions, organizational behaviour facilitates knowledge sharing, quick decision-making, and informal connections that enrich the fabric of the organization, whether it is a healthcare facility or a tech organization.
References
Griffin, R. W., Phillips, J. M., & Gully, S. M. (2020). Organizational behavior: Managing people and organizations. CENGAGE learning.
Schermerhorn Jr, J. R., Osborn, R. N., Uhl-Bien, M., & Hunt, J. G. (2011). Organizational behavior. john wiley & sons.
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