In my internship institution, where I train to teach, there is a difference between clients served and counsellors serving the clients. There is a big difference in age; for instance, most clients are usually students aged twenty to twenty-five while the staff is older, ranging from forty to fifty. The economic status also differs since most clients are Medicaid-based, and most of the staff hold educational degrees, which vary from a bachelor’s degree to a master’s degree.
These differences impact delivery services in many ways. For example, most clients come from rural areas due to their inability to afford the lifestyle of urban areas. Working in rural areas becomes hectic due to the insufficient transport system, making them deliver their services late to their customers as compared to the staff who live in areas where there are faster means of transport. Stuff serving the client, due to their age experience, understand the importance of education and tend to take it more seriously (Sorokin 2017). On the other hand, clients tend to take the course lightly, and they are even less strict with the students who they teach.
Social realities on the site have a significant effect on the clients. For instance, due to their lower economic status as compared to the staff, they tend to be isolated and get less involved in significant issues affecting the company. The contribution appears to be minor, and they are hardly listened to. When it comes to local customs, most staff members find it easy to follow, while clients find it hard to adapt to them since they have been there for a shorter period.
This affects their delivery services since the counsellors normally provide their services efficiently since they believe they are doing what is required of them. On the other hand, clients have a hard time referring to the laws as they deliver their services, and they also fear being fined or even fired if they do their work in the wrong way (Sorokin 2017).
References
Sorokin, P. (2017). Social and cultural dynamics: A study of change in significant systems of art, truth, ethics, law and social relationships. Routledge.
