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role of customer satisfaction for a Successful Business

Marketing myopia is the concept of business to understand the marketing strategies and focus on the needs and requirements of the customer rather than making more and more production. An organization has to focus on the demand of the market, not their assumptions and mind percussions.

Every year, many companies collapse just because they don’t adequately understand their core capabilities and are taking the wrong path for their future work. Marketing myopia emphasizes that a company has to understand the diversification approach for its business to explore and retain its customers. It also has to use the customer-oriented approach, make effective and efficient leaders, follow the right path, and use innovative ideas to maintain its presence in a market. The key lessons that were found are elaborated below.

Market Leader:

The person upon whom the whole company is relining is a leader. A leader has to keep track of the company’s entry and exit barriers and use proper business development strategies. Also, it is his/her responsibility to make new inventions and innovative products to keep the company updated according to customer needs, which is essential.

Customer-Oriented Approach:

Nowadays, every customer wants satisfactory finished goods and also products that fulfill their needs. For this, companies need to develop products according to customer satisfaction. Although it increases their cost of production, this will keep them a way to retain their customer competition and maintain their presence in the market. It will also be helpful in keeping customers aware of their presence and their willingness to fulfill their satisfaction, which will lead them towards their company’s growth.

Expansion Approach: 

Every new invention and innovation in the market is only for customer satisfaction. The changing customer behavior is challenging for companies and becoming harder every day. It can be considered the innovation progress in smartphones; every month, semiyearly or yearly, they introduce a new and unique feature to retain their presence in the market. Not only in one place but all around the world. In the main concept of business expansion, the firm has to establish new ways for their future outlook to expand their business in multiple places and not only rely upon the old and basic strategies, which can damage their presence and future goals.

Diversification Approach:

A diversification approach is the concept of diversifying a firm’s business into multiple new or related companies to keep up with the market and customer needs. The firm’s leader has the responsibility to think about firm diversification, and this approach should be based on customer requirements or what customers want. A firm should not have to take any unnecessary steps that lead to decline.



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