All organizations need to have critical management principles to perform their tasks efficiently and efficiently. Communications management is one of the way which is used to effectively improve the efficiency of the culture of the organization (Real Arts Media, 2011). Moreover, management communications not only enhance the performance of the institution but also aid to develop good relations with the various stakeholders who are their key for the growth of business and influence society and the culture of the organization.
The principles on which management relies for the success can be summarized as the vision, objections, values, staff and communication among them. Management responsibility is to ensure that all the company has open and side-to-face communication with all the necessary information on the right decisions (Baack, 2012). If the management communications do not meet the standards, the growth of the company is likely to reduce. Also, the loss of employees is because of the mismanagement and behavioral issues of the employers and the employees. The principles of the organization are not only essential to the roof, but these also need to create a stimulating environment for a long time.
Sharing information from one person to another or from one end to another or transferring information, ideas or thoughts is “communication”. According to McFarland, there is an important interaction between people. More specifically, it is a process in which values are intelligible, and people develop understanding. Newman and Summer define communications as facts, ideas, opinions or emotions by two or more people.
One of the key features of communication is two-way traffic. Management is also a two-way traffic. It is very important to make effective communication tools to manage the effect of the problem. In an effective communication system, both sides will communicate the ideas, opinions, facts, complaints, and connection between the leadership and staff is formed. Two way communication ensures the transfer of all necessary information from the staff to leaders and then from leaders to staff. As communication is a continuous procedure for the exchange of opinions and ideas, it must be two ways. The procedure should not only have the honor to dictate orders and instructions to employees but also complaints, opinions, suggestions, etc must be sent to employer as a feedback. It must have freedom of movement. Establishing a bilateral movement will enhance the morality of the employee and quality of work in an organization. A healthy communication strategy will ensure stable business relationships as well.
The norm is defined as a set of standardized behavior used by the group. Rules of business communication ensure efficiency and help to form the basis of relationships. Good and productive communication is needed to create a successful business in organizations. Communication is the process of interaction with each other. In any environment, communication requires understanding. In an organization, communication is the way in which members interact inside and outside the organization. This impacts the organization’s events and on its way out. It cannot happen at once, it depends on many social and demographic factors and it evolves over with time. Standards and business communication criteria are different in different places. Effective communication is the only way through which the executives can grab their employees and customers. However, this communication can take any form. Mainly, in any organization, the communication is verbal as well as written.
Effective Communication Norms and Business Setting
Effective communication can be termed as a key for any company to achieve a sustainable environment and compete in the business world. It also plays a crucial role in ensuring that employees within the organization manage their duties, controls and increase their growth in achieving organizational goals and objectives (Hartley, 1997). For this reason, adequate standards or communication standards used in the internal and external business environment depend on the proper use of the oral, written or non-verbal communication process. It can take the form of notes, presentation, proposals or letters. These media create real standards for business professionals through the development of effective management communications. Without effective communication, enterprises cannot optimize all the opportunities to market success. On the flip side, oral interactions allow managers to encourage and communicate with employees when they manage their company meetings and work with management staff (Rogers, 2013).
Effective communication standards in a business environment.
Communication is vital to ensure good relations between the manager and the employee through the transfer of organization goals and objectives. Effective communication helps employees make clear expectations and provides productivity, which is crucial to the success of the organization. A healthy working relationship will help improve effectiveness of the organization’s trust and teamwork. When the employees have a healthy work environment, the can and positive working environment, they get more knowledge which they need to solve conflicts and handle problems efficiently and effectively. The relationship between the employees and employer defines the success of the company. Loss of effective communication can result is undesirable results which creates a fuss between the employees and employers leading to the loss of good workers. (Weber & Friedman, 2000). As a result, an organization will be ineffective and it can influence their ability to achieve their goals and objectives.
This can increase the possibility of incomplete project implementation times, resulting in stress and loss of production, credibility, and loss of credibility in the organization. This may result in a loss of income, and many organizations with weak or ineffective communication have to bear it. The procedures and practices of poor management can cause havoc for organizations. Communication in the organization depends on the environment. If environment is positive and motivated, it will lead to the achievement of goals and successful work of the organization. All employees and employers will use a series of talents, and they will have a reliable and lasting relationship so that the company may flourish.
Role of interpersonal communication both as a Manager and as an Employee
Interpersonal Communication is the foundation of all relations in any organization, sometimes it is termed as the building block. “It happens between people or a small group of people and individuals” (Baack, 2012). Without this communication, the development or progress of the organization or its employees could not be feasible. “In the context of knowledge-based economy, it is fundamental to the social and human development and asset professionalism” (Peeran, 2017). Interpersonal link is an interconnected link that connects managers with their subordinates and their relation is based on it,. This is a way for managers to have a strong link to their employees. One cannot deny the existence and importance of this bond.
One can say that communication is one of the most important practices of interaction between actions if the organization comes from the idea that success is a must for them”(Peeran, 2017). This type of communication is also defined as socio-economic behavior because it gives a path for the information to fly from one person to another. (Peeran, 2017). As an organizational manager, people should be willing to do more than an order given to them. They should be trained, guided and advised (if any). The administrator cannot befriend an employee but there has to be some professional relationship so that they may not feel unfamiliar to each other and ignorant of their fellows (thus the inter-personal term). The manager should be able to train and coordinate his employees.
This is important part of any communication because the employees are far more productive and efficient, and they know their roles and responsibilities in the organization. As Peeran mentioned that the organization is the result of human resource development, occupying a central place in human resources, increasing productivity, increasing communication skills and skills, increasing interaction and relative stewardship” (Peeran, 2017).The managers also exopect that their subordinates have the ability to lead at times when he is not available. He should guide and take care of the employyes because managers can help them groom professionally. When the manager and the employee share some good relation, the employee can be open about his personal issues and problems affecting his performance which gives an air of trust. As a result, the bond of trust between the two people which will lead to a positive working environment in general for the whole organization. The employee plays a vital role at an equal level in interpersonal communication. Employees should be open and ready to give managers the opportunity to train them and to educate them reliably and whatever they need to do to make the right choice.
Verbal and nonverbal management communication
Communication Effectiveness
The importance of communication in the global environment cannot be denied. There is nothing that can be considered good communication. Effective interface that requires the use of tools and recommendations is proposed by the experts to develop the necessary skills. If we teach the art of communication as a commander then a person can express his ideas, and use his right to be heard more clearly. And in case of verbal communication that is effective, it allows the public to understand the word helping a speaker to build confidence and trust in the public. They use words and signs to make their communication easy and efficient. In communication management, it is difficult to be involved in the board directing and controlling the elements at strategic, tactical and operational levels. To succeed, not only the content but also the demographic factors are to be taken care of.
Written Management and Communication Approaches
Effective written communications are used to allow different approaches to the business communication process to be re-attached and, ultimately, eliminate curious and frustrating cases for each party. The messages written to other party must be clear enough to let the recipient understand the purpose of the message. The approach is explained as follows. Writer should try to make the reader pay more attention to the letter “yes sir” (Mena Report (2014). For this reason, use effective sentences such as “I understand” and “got.” An efficient approach to written management communication does understand the recipient’s message, the word in the buyer’s written message, which may be useful when the deal needs to be strengthened. It is crucial to send important messages to highlight again. The word ensures misunderstandings and confusion to provide the clarity of the written message. All communications connect both goals and objectives to the meaning. The result is simple and expected because written communication, goals and expectations are aligned and easy to communicate in written management.
Approaches to Engaging Audience
The most important task for the successful presentation is the audience participation and active listening. There is a different approach used by the server to create presentations for the successful engagement of the audience. Some of the approaches are used to highlight the target group – Relationships, a motivation of the active word and the use of ordinary words, questions, answers and the promotion of the correct body language. A more straightforward approach is to engage them in active listening (Astd, 2008) as it is more straightforward. The key is to use simple and easy words to get rid of jargon and help them when they try to get more information as an active listener. The application method and response can be guaranteed that other participants will be involved during the session, and on the other hand – it is one of the simplest method of tackling and encouraging students to concentrate actively. Also, when the presenter reaches its audience, he may ask some listeners to ask questions on this issue. It is appropriate to present the lead, indicating that person takes care of the gesture, voice, sound level and tone of the audience, and inevitably creates a relaxing atmosphere which can attract the audience. The correct body improves the language message and keeps people to pay attention (Drummond, 1993).
Proactive or Reactive Communication
A person often gets confused while questioning because he cannot determine why he is asking the Question. This is a preliminary message that can be seen as having anxiety, since the information transmitted can change or may have a positive assessment, for example, good news for the company and its employees, not to forget, it can also be something bad for them. Before sending my message forward, I have to ask a couple of questions myself, being a person, a large organization or the whole company. The nature and temperament of the audience is also vital. The very first step about communication process is to determine its purpose. Is this a pre-employment or reactive message? Do you need to understand the desired result when you want to send a message? If you are looking for an answer to your contact on the same day, your favorite time is to be sent out in the morning. If you are contacted at the end of the day or Monday and Friday, this will provide a variety of answers, where an e-mail will be sent to the principal stakeholders in the conference room for communication and the information might not be the one you wanted or expected. Personal meetings are very important and these are more credible than any meeting or message sent through any media. In this era, although emails and video conferences are taking the organizations by storm but one cannot deny the effectiveness of personal meetings.
Analyze various approaches for engaging an audience during a presentation and encouraging active listening
The first important thing is to consider the audience when preparing any presentation. It all starts with this particular stage. In public cases, a presentation is a bit easier, as the host has no problem with the audience. Also, when the presentation of work is being prepared, it is straightforward to identify the audience, as this is a professional environment, with less personal opinion and personal feeling. Baack (2012) says that open public phases define the strategy, determine the audience, potential obstacles to communicating, prepare a message, prepare questions, and present them. This step is necessary for good preparation. I will always start with a high, proud, motivated and confident presentation to attract audience attention.
I like to use fuels, such as light stories, to help relax the people and make it more comfortable for me and my presentation in general. I believe that an excellent strategy and adaptation can help me, therefore, I always try to build something more with graphics and highlights. I like to present my knowledge using various tools like charts, slides, graphics, and slides, so that the audience can keep their eyes on me. Another thing that creates links and what I embed as a part of my strategy is the eye contact which ensures the involvement of audience in the presentation. I like to ask audience and get ideas on the subject. Although, only audience is termed as a listener but, speaker also has to listen actively to them. However, many people who lose interest in those who have a poor understanding of their topic and who only read the slides. Also, many people will be brushed or abandoned.
I like to find out what I have to do, ask questions to them and keep everything in the pocket, and gather information from the moment. It is imperative for me to provide an excellent public presentation and engage the audience. Also, the organizational hierarchy should have a small role here. Managers and employees need to know how to present their information successfully through schedules, graphs, and data. Usually, this is achieved by using visual facilities. Managers can be trained with employees on how to present presentations correctly during meetings or conferences. The hierarchy is more involved in the educational aspect of this subject.
Reference
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