The Workplace of Marriott Hotel
This study reflects upon the Fortune 100 best companies/businesses in the year 2017. The organization chosen for this study is “Marriott International” which is listed at #33 on the Fortune 100 best companies list. Marriott international is a diversed multinational hospitality company, which is basically engaged in hotel management and other related facilities (“100 Best Companies to Work For 2017,” n.d.). Marriott’s headquarters are located in Bethesda, MA in the US. It has over 6000 properties in almost 122 countries, having more than 1.2M hotel rooms (according to Sept 2017). Marriott International has appeaered 20th time in the “Fortune 100 best companies to work for” (“100 Best Companies to Work For 2017,” n.d.).
This study discusses the workplace of Marriott, and the factors involved in it. Workplace of an organization is defined as the place like office, building etc where indiviuals work together, and perform their tasks. There exist a corporate and cultural dimention of workplace, which companies tend to cater along with their aim of business. Values and ethics which lead to a positive workplace are also key factors in developing a positive workplace. Workplace diversity is also a main factor for a company, where the indiviuals are having wide range of experiences and characteristics. These charateristics include ethinicity, race, culture, religion, gender, and age. Companies tend to have a diverse workplace which defines their flexibility to the working environment.
Workplace of Marriott:
Having a diversity in a workplace environment, leads to a great reputation of a certain company, and it also increases the opportunity and profitability of an organization. It directly affects the workplace environment, and allows the company to become a global leader, having different type of people to work with. Another aspect of workplace diversity, is the corporate diversity which believes that in order to achieve a company’s goal, they need to have an equal pool of minorities in their employee management, which can affect the organization as a whole (“Corporate Diversity in the Workplace | Marriott,” n.d.).
Alike cultural workplace diversity, exists global diversity which says that companies need to be adaptive to the cultures around the globe, when they tend to join that country in their business (“Cultural Diversity in the Workplace | Marriott,” n.d.). If a company is going global, and the culture of that country is different than the parent country of the organization, then they need to be diverse enough to adapt that culture. For this purpose, companies hire diverse employees to be able to tackle the global diversity affecting the company.
Relating to Marriott international, they practice these diversities in their business processes to be able to meet the market competition. Marriott believes that embracing differences in their business practices makes them stand out amongst their competitors. Marriott believes in corporate workplace diversity, where they tend to settle their employee hiring and retention bases (“Corporate Diversity in the Workplace | Marriott,” n.d.). They also try to make their guest, supplier, and owner experience diverse and manage that according to their ability. Marriott has made efforts in their past to treat their employees equally and maintain a good flow of their workplace (“Cultural Diversity in the Workplace | Marriott,” n.d.). They have created certain events for the women empowerment and their excellence awards, which managed to create an image of diversity among the organization. Marriott applies the corporate diversity in its suppliers, owners, partners, and guests, which is an important part of their workplace flow. Marriott tends to apply different programs in their supplier movement, where they have partnered with the veteran, LGBT, disabled, and minority suppliers to better foster the business ideas, involving innovation in their process and to inspire other people to run an effective business.
Moreover, they have changed their guest experience, where they welcome their guests with the best possible way, having the inclusive factors involved in their processes (“Corporate Diversity in the Workplace | Marriott,” n.d.). They have given training in their guest experiences to create a vision where customers tend to have a positive experience. Marriott has one of the most inclusive and diverse workforces, where they value the differences of associates as a business priority (“Corporate Diversity in the Workplace | Marriott,” n.d.). By these efforts, Marriott has been named one of the best workplaces to work with. They make sure that they are empowering their associates to drive inclusion and diversity. Marriott also engages in the multicultural resources and tools, which helps the managers create better understanding of cultural workplace differences (“Cultural Diversity in the Workplace | Marriott,” n.d.). They have also made efforts to engage into veterans and disabled people and creating opportunities with them.
Obtaining data:
The data for the Marriott International workplace and workplace diversity was extracted from the original website of the company, which gave proper insights about the company and its workforce processes. Marriott International is ranked at No. 33 in the best companies to work for, and this data was obtained from the Forbes 100 best companies list.
Review of the data:
As Marriott has been in business for so long time, and has developed a huge market share, people tend to have a positive influence about Marriott. Some studies analyzed the customers who have experienced the atmosphere of Marriott, and found that Marriott is providing the best possible experience to the customer when it comes to greeting, hospitality, and services to their guests. A comfortable and safe environment is provided by this hospitality giant to their customers. Their workplace environment makes sure that when it comes to inhouse service measures, they train their employees in the workplace for the better outcomes.
Factors of Effective Workplace:
The kind of workplace Marriott is in, needs to have proper kind of roles and responsibilities definition, in order to achieve the best possible outcome. When the roles and responsibilities are properly addressed to everyone, it is easy for employee to achieve it, and directly improves the workplace sustainability. Effectiveness of the workplace also comes from the skills of the employees, and how they use it. In Marriott, they practice and train employees to be skillful in their area which gives them a perspective to achieve the goals efficiently in the company, because workplace efficiency comes from effective workforce. Proper job allocation delivers solutions, if there is a mismatch (e.g marketing guy working in finance department) it leads to negative outcomes. Marriott also practices high level of communication in their workplace environment, which is another effective part of their workplace environment. Employees interact with each other on a certain problem, make different ideas, and gain different expertise from different departments of the hotels. Being flexible in their rules and effective in the communication makes the workplace of Marriott different from others.
Factors of unique workplace:
Appreciating the good work by the workforce, makes Marriott unique in the industry, because the company engages in seminars, and employee awards time to time. They have made themselves different from their competitors, also by getting into programs which link them with the veterans and the disabled people of the community. Other competitors do not practice this act, and so Marriott has the competitive advantage over this. Greeting and welcoming of guests, workplace environment which practices skill development of employees, and relationship with their direct associates are practiced by Marriott and it is unique in its own way. The ability to have multicultural approach across the organization, has been adopted by Marriott for a long time and has made them unique because, every company does not transforms themselves in having cultural diversity. So, Marriott is unique in its workplace which makes them in the Forbes 100 list, for the 20th time in the last century.
References
100 Best Companies to Work For 2017. (n.d.). Retrieved from http://fortune.com/best-companies/2017/list/
Cultural Diversity in the Workplace | Marriott. (n.d.). Retrieved from /diversity/cultural-diversity.mi
Corporate Diversity in the Workplace | Marriott. (n.d.). Retrieved from www.marriott.com/diversity/corporate-diversity.mi
