Academic Master

Human Resource And Management

Change Management and Teamwork

Change management success solely depends on leadership development and team collaboration. Focusing on leadership can yield productivity in the output. A practical approach rather than the classical approach to enhancing leadership ought to be employed by social organizations and institutions. Workforce development through initiatives offers employees an opportunity to acquire knowledge and skills and become abreast of the developing proactive approach to deal with prevailing occurrences. It is considered an effort that aims to evoke motivation and inspire innovation toward the success of an organization.

The case study of the Castle Spring Police Department calls for a change that will impact society and achieve social justice. Administering social justice will help create an integrative society. The application of the classical approach in dealing with judicial cases will hamper the attainability of justice for the victims. Noting the concerns of a detective in the Castle Springs Police Department, much has not been achieved to help in solving the prevalence of crimes and offenses.

Considerably, the application of the classical management theory in the case study is a revelation of the tendency of an organization not to appreciate organizational communication as critical to developing and maintaining an organizational culture.

Organizational communication follows the supposition that the management has a compulsion to prompt the contemplation of humanity’s long-run essentials and needs. The efforts by Jack Whitson following frustrations of the minimal impact of the police department to help address issues of domestic violence are notable. However, many of the decisions are based on classical management, which fails to motivate innovation and productivity. Jack was, however, determined to bring change, and this prompted the engagement of the workforce to issue on the way forward. Through the engagement with the staff, it is noted that there is a poor team relation that derails collaboration. If the establishment of the DVERT (Domestic Violence Enhanced Response Team) fails to initiate a team change, no results will be achieved. Once a workforce team feels shortchanged and demoralized, positive stimulation is lost, creating a way for attrition and low productivity.

Low productivity is usually triggered by an unconducive work environment and lack of collaboration, leading to motivations that cause negative attitudes and eventually poor productivity, dissatisfaction at the workplace, job insecurity, and lack of growth prospects in the current job. It concurs that managing employees can be a more complicated responsibility than it is to manage capital or intensive technologies (pp. 99-120).

In regard to the development of teamwork, the classical approach focuses on leadership control rather than a followership model. The approach often ignores the employees with leadership qualities, forgetting that investing in them is the pathway to business success. Following the case studies of companies such as General Electric, Ford Motors, and Monsanto, training and employee development are essential as they help in imparting knowledge and skills. It is their responsibility to ensure that the team players acquire the needed skills to steer an organization ahead to prompt innovation through employee development programs.

Since virtual teams comprise multicultural individuals, there is a need for organizations to invest hugely in an online platform where the team members can interact and get acquainted quickly to close the gap of physical separation.

Conflict and Teamwork

The team group in conflict at the Castle Springs Police Department case takes the form of a task force. This is because the establishment of the DVERT (Domestic Violence Enhanced Response Team) is for the course to eliminate the crime prevalence.

On the other hand, General Electric, Ford Motors, and Monsanto team groups take the form of a functional-work team. In their case, it is to enhance teamwork and democracy to increase their performance and productivity.

Borrowing from the above cases, it is clear that conflict plays a part in prompting low delivery of objectives. It details the benefits earned through teamwork. With the prevalence of conflict in an organization setup, poor performance is usually the outcome. Interpersonal relationships that are the foundation of a strong team are disrupted due to conflicts.  In consideration of the organizational setting with numerous interactions, it is humanly impossible to elude conflict.

At the center of team success and conflict management is organizational leadership. It is important for a leader to understand and acquire conflict management skills to avoid unwarranted confrontations that could jeopardize operatives in the organization. In reference to the case study, they are conspicuous signals of conflict since there is a lack of teamwork to prompt change. To appropriately deal with the prevalent conflict, it is necessary to have a leadership that is somber and quite accommodating.

Following the supposition of Pamela Shockley-Zalabak (2002), the integration of virtual teams can be enhanced through organizational communication. However, there are issues that ought to be appreciated so as to build trust and change from the classical management approach. Building trust in virtual teams can be promptly enhanced through the rapid response from top management, which often is not the case in the classical approach. This is effectively facilitated by the use of the electronic communication platforms available (Google Drive, Gmail, Dropbox).

Teamwork creates a sense of unity, brings together for a common purpose, and offers encouragement to multi-disciplinary work where teams cut across organizational divides.

Thought-provoking Question

  1. In what ways would Detective John Whitson manage to establish a collaborative team and ensure that all the officers are on the same page? The establishment of DVERT seems to be a good strategy. However, a change of attitude and communication must be coursed; how effective will the response team be in the current situation going forward?
  2. How can an organization maximize the group’s gains potential while minimizing losses to deal with the challenge of making virtual teams effective?
  3. What challenges and obstacles may virtual teams encounter in a cross-cultural setting?
  4. How can virtual teams be more effective and efficient in a cross-cultural setting?
  5. What are the common sources of conflict that havoc teamwork and prevent them from achieving the organizational goals and expectations?
  6. Teamwork and leadership are directly proportional. However, the leadership fails to understand how to establish a collaborative team to achieve the objectives. What are the different types of techniques that can be employed to eliminate conflicts among teams?


Keyton, J., & Shockley-Zalabak, P. (2009). Case studies for organizational communication: Understanding communication processes. Oxford University Press.



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