It is believed that technology will enhance the cost, safety, quality and efficiency. Technology has transformed the way by which care had been delivered in the past. Before the technology, nurses and other health professional relied heavily on senses to monitor patient and identify any abnormal findings. Now days, they use technology to detect changes in conditions of the patient. For instance, before the technology nurses were mostly relied on mental changes and skin colour to identify level of oxygen saturation. However, with the invention of pulse oximeter, it becomes easy for nurses to measure blood oxygenation accurately. It means that technology has played a significant role in enhancing the safety environment for the patient that improve the quality of care in healthcare setting.
The paper aims to discuss the change to implement technology in promoting safety environment for the patient. The paper includes all details about the change process such as planning, implementation and evaluation the change process.
Electronic medication management system is defined as the use of computer and electronic accessories to manage the administration of drugs. It will reduce the medication error. According to the……….. use of EMAR in the administration of medications will replace medication records and charts. Besides this, it will make it easy for nurses to review medicines. The aim of this change is to execute Electronic medication management system in the hospital settings to enhance safety of patients by decreasing errors during medication. It can aid in improving quality of services by integrating the organization, practitioner, pharmacy services and nurses.
Resistance to Change
According to the………. every human being go through five stages of grief when faced any change that include “denial, anger, bargaining, depression and acceptance” event in a case when change is positive for the organization. When news of the change is delivered to nurses and other healthcare professionals, it will be difficult for them to accept it and adopt it. The case become worst when employees are unaware about the change process. There are certain human factors that can resist employees to adopt change in to the practice such as lack of knowledge, unaware about the change, poor working environment, poor communication with the management and many more. According to the……… it is always important to consider several factors before introducing or implementing the change. These factors need to be treated in the planning phase by involving stakeholders and give training to employees to adopt this new change.
Communication and Implementation of the Change
Incorporation of strategies for effective change management like encouraging the participation of different stakeholders in the planning phase of the process. Involvement of different healthcare professionals such as doctors, nurses and pharmacists will help managers to identify resisting factors from different dimensions. Open communication is an important strategy of change management that aid employees to decrease their anxiety in the process of change. Though, solutions based on technology have been proved to be very effective in reducing medication errors, it will only be incorporated by staff if it is reliable and will not add workload for staff related to a particular task.
Besides this, staff will be trained about the appropriate use of EMAR system to administer medications. Training sessions will be held and it would make sure that these training sessions should be held in free time rather than during duty hours. Mobile medications trolleys with attached computer will be provided for each staff who is responsible for the administration of medications. Separate draw will be for medications of each patient. Moreover, electronic scanning devices will be used to read the bar code of medicines to correctly identify the patient, dose and medication.
How the Change will Promote Patients Safety
It is necessary to have an integrated electronic management system to tracking the physical orders. It will make it easy for doctors to communicate and update the patient’s medication and other information through the system without moving to the ward. It will also help nurses to identify the correct patient and medication to reduce errors related to wrong medication or dose. Hence, through implementing this new technology, it will make sure that each patient is receiving the highest quality of care.
The success of change process will be evaluated by measuring number of incidences reported related to medication error. Pre-implantation audit along with the post-implementation audits of medication error can be done to determine the effectiveness of new change in the management of medications. One of the major objectives of this change is to improve the medication administration time because the use of system would enhance the administration time. Lastly, a satisfaction survey will be conducted in which several quantitative questionnaires will be asked from different healthcare professional to assess the safety, efficacy and easy access of the system.