Task one: Consultation plan
First stage: Formulation of the proposal and ideas.
Situation analysis of the Bizops team operation in an interview the manager of the company and observing the company performance through investigating the financial statement of the company. We should be aware of the key decision made by the company (management) and its effect on the performance of the company. Strategy plan used by the company is well analyzed and outline its strange and weakness to the operation of the company business.
Second stage: Consultation on the proposal
In this stage, we discuss the objectives of the proposed plan and managers should set goals to be achieved by the company. Discuss the project with the main impact on the progress of the company. All stakeholders of the company should be aware of the objective the company should achieve, and they should strive in their roles to fulfill their responsibilities for the benefit of the success of the company. The key message to all stakeholder is to struggle to achieve the company goal.
The third stage: Consider responses and give feedback
In this stage, the idea of every stakeholder is taken into consideration. Thus everybody in the company is given a chance to express his or her idea. Analyze those ideas and budget for the implementation of the proposed plan.
Fourth stage: making the decision and implement it.
At this stage, the ideas collected from the stakeholder are combined, and a final decision is developed with the help of the management. These decisions are then taken into action for better performance of the company. Management should be ready to implement those decisions.
Task 2: Review key information provided
According to previous analysis on task one on the operation of the company. There is need to increase the resource for better implementation of the company proposed plan. The company operation should be computerized. Therefore modern equipment should buy that will work perfectly with the plan. Recruitment of the skilled labor is necessary because the current existing labor is not skilled to implement the proposed plan. Therefore procurement section of the Bizops team should budget for the purchase of the new equipment that will facilitate the implementation of the plan.
The company should develop key performance indicator that should be achieved during the implementation of the proposed plan. This will assist the management to evaluate the performance of the plan implemented. Therefore the company should install KPI software the will assist the management in the collection of necessary information and analyze it then provide a real-time report about the performance or competence edge of the company. Hence good action plan should put in place to monitor the achievement and progress of the company.
Proposed plan system is computerized. Therefore a good security constraint should put in place to ensure confidentiality and security of company information. Therefore all information in the company should be well documented and kept for future analysis and reference. However, the company uses initial details to plan for the future progress of it.
Task 3: Risk analysis
Risk analysis is the process that assists in identifying and managing potential issues which negatively affect key business initiatives or successive progress of the projects. These assist the management team to identify risk in advance and resolve it or prevent it from occurring. The steps of risk analysis include:
Identify risk: In this step the company risk analysis team identify existing risk or possible threats that the company may face in term of labor, financial, technical, and operational. The risk is identified and documented then presented to management.
Estimate risk: In this step, the identified risk is estimated its effect on the operation and performance of the company. What the best estimate of the risk occurred is through getting the probability of the risk occurring and then multiply that by the amount it will cost. That is:
Risk value= cost of event *probability of events.
Mitigate possible solution: In this step, possible privation measure is taken into action to control risk that had occurred. Also, the measure is normally in action to prevent occurring of some risk for better performance of the company. The mitigation constraint that may be used by the company to manage risk are: by avoiding risk through advance prediction of the rick and take action to prevent its occurrence, sharing of the risk by partnering with other companies in case the risk occur, they will share risk cost. For this instance the company can partner with the insurance company for compensation in case risk may occur. Also, the company should control risk occurrence by developing risk prevention action, and detective action that identity risk in advance and find ways to eliminate it before they cause a negative effect on the operation of the company.
Task 4: Operational plan
It is a detailed structured plan that is used to provide a clear picture the section, team, and department of the company will contribute to the progress and achievement of the company strategic goals. Therefore the operation plan for Bizops team is as follows:
Improve the value of the company’s products that will intern improve the profitability of the business.
Satisfy the needs and the wants of our customer through developing high-quality goods and services that in turn attract more customer that will increase company’s sale, hence generation of revenue increase.
Call Centre strategy
Bizops team is strategical locate in the center of the company operation point for easy analyzing the operation of the company. Therefore the team will state its operation by analyzing the company business from zero. Find the problem in the operation of the company and implement possible measures and innovate solution to improve the performance of the company. The team coordinate will all section and department of the company and initiate policies that improve their performance. The main goal of the team is to make sure each department each its objectives that in turn lead to achieving company goals.
Action plan for key deliverable
The team has recommended for computerizing system that will facilitate smooth operation of the company business. The system will reduce labor cost and record every transaction and actions done in the company. The system will assist in the online operation of the business through online marketing and sales of the business products.
The teamwork in hand with top management in the policies implementation and decision making. This is possible through a good initiated communication strategy that allows smooth flow of information among the employees of the company. Thus have improved teamwork in each department that improve performance
Key performance indicators: increase in productivity and sale is one of the key performance indicators we are focusing on to show the progress of the company. The team frequently analyze the company financial statement to get any progress the company has made. Also, positive customer response gives the company good public relation.
For this plan to be successful, the company should have enough capital to implement the plan. It’s possible if skilled labor is recruited to facilitate implementation of the plan. The company should initiate policies that are employees friendly which will motivate them working in this company.
The company should be headed by the board of directors, under them is the executive managers from different departments. Therefore the number of the employees is based on the available opportunity. The company will have two categories of employees, i.e., permanent employee and contract employee. The number of contract employees may fluctuate depending on the demand on the market. The therefore high skilled employee will be needed, the unskilled employee will be given training opportunity to improve their knowledge, skills, and experience. Another service the company will outsource to other firms to reduce operation cost.
Risk management is one of the important section that is put up in the company to handle risk events. There is the team set up that is headed by risk manager that has the role in identifying risk in advance and finding ways to prevent it.
All the physical resource presented to the procurement should purchase once to prevent delay when implementing the plan. The implementation process will begin if all resources are available. Therefore procurement section should procure all resource to eliminate confusion.
Task 8: monitoring process
What monitoring of the activities performed in the company is necessary because it limits wastage of time and resources by the employee. Therefore in our plan monitoring is one of an essential role for the better implementation of the proposed plan. The proposed plan is divided according to the department of the company. Therefore heads of that department have to monitor role control implementation of the plan in their department they report back to executive managers. Each department calculates their budget and presents it to the board of director of the company for clarification and generalization.
The budget allocated to the proposed plan was ninety percent utilized, and all transaction was documented in the company financial statement. Our labor fee was included in the salary expenses of the company. Implementation of the plan was perfectly done, and it is working well except in the ICT department where skilled employees are required to enable online operation of the company business. Therefore we recommend the recruitment of skilled employee to enable smooth operation of the company business. In case of the problem the company can handle using its employees or can outsource another firm to solve for them.