Communication Skills

Explain The Characteristics That Define Listening And The Ethical Ways That You Do That.

Listening is quite different from what is usually perceived by most people. Most of us think that listening is the counterpart to speaking, but in fact, it is not always true, as listening is not just about hearing but also constantly observing the expressions of other people to whom we are talking. This way, all the verbal and non-verbal cues are part of the listening process. This also includes constantly understanding the words that we speak and then responding accordingly. To elaborate further on the characteristics of listening, it is important to differentiate it from hearing, which is the ability of someone to receive verbal cues when people speak. Consider, for example, when someone says, “Do you hear me?” he is indeed asking us “, Do u listen to me?”. This is how we can differentiate between listening and hearing.

Another significant example of listening is to consider how deaf people can understand other people by just reading facial expressions. And they are very good at this, although they are unable to hear. So, attentiveness and focus on the verbal and nonverbal signals that we receive through our senses while we are talking to others are integral components of listening. Therefore, Brunfaut & Révész (2014) stated that listening is an interactive process that involves linguistic, neurological, pragmatic and semantic processing. However, it is also important to understand how to listen ethically so that we can show respect to speakers (Lumenlearning, 2021). Therefore, I always try to actively interpret shared material and analyze the effectiveness of the speakers by listening to my whole body. Moreover, l think that listening with a creative and critical mindset is also ethically important so we can provide effective feedback to the speakers.

Reference

Brunfaut, T., & Révész, A. (2014). The Role of Task and Listener Characteristics in Second Language Listening. TESOL Quarterly, 49(1), 141–168. https://doi.org/10.1002/tesq.168

Lumenlearning. (2021). Ethical Listening | Principles of Public Speaking. Lumenlearning.com. https://courses.lumenlearning.com/publicspeakingprinciples/chapter/chapter-3-ethical-listening/

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