Academic Master

Business and Finance

Employee Care Improves Customer Care Services Research Paper

Introduction

The discussion is about the material’s authenticity which is used for the completion of the research paper, “Employee Care Improves Customer Care Services.” There are some references used which are from the authentic web sources, for example, the scholarly article’s produced through the primary data as well as secondary data available on the internet as well as in the limited accessed databases and libraries. The Union bank is indeed a bank, and it’s located in California. The facts and figures discussed are available in the annual reports being found on the internet as well as its former employee’s interviews with the well-reputed corporations including Indeed and Journal of Economic Issues. The authenticity is calculated and assumed by the data sources and the institutions which supervised the practice. For example indeed.com is one of the best known site for the production of the real facts. In the current scenario, it is profoundly natural to evaluate the validity as well as the authenticity of the data as the concerned research was upon the reputed institutes, included in some past research papers. The main aim of the article is to discuss the reliability, validity and the clarification about the approach used for assessing the research information to conclude the discussion.

Discussion

The measurement of the reliability of data is not an easy thing in the applied setting of this research paper because a huge number of resources are added in it. Most of the authors have used new ideas of research with a mixture of the old methods of data collection and data analysis which was a contradicting thing in the initial times but later on this issue was resolved very keenly by finalizing the inter-rater reliability and the test-retest reliability functions. In the paper the statement about the banks exactly in the start is for the conclusion of all the possible things that are discussed in the Journal of International banking. Most of them are also taken from the Union Bank main website as well. The paper involved a discussion of a former employee’s interview initially. In the debate, there are many aspects of the overall banking structure discussed. The issues of the missing services which caused the low results are stated in the official statistics. The service quality is measured by the reliability, efficiency and the responsiveness when handling the customers on the front line. In the Union Bank, the reasons were not clear at that time which caused these problems but since the most reliable and the most possible because all the other proofs would be dead.

In the research question of the paper, it was clear that the discussion will include the ways of improvement of the management as well as customer satisfaction. The validity as well as reliability of the research can be explained by the sources which are being used.

In completion of the paper, the overall checklist explained in the paper is as following which has directly expressed the understanding of the writer and the approach, he has analyzed the facts.

  • Understanding assessment

For the understanding of the issues and for their improvement, Union bank Website is approached. It is clearly discussed in the paper as shown.

  • Collecting assessment information

For the collection of the information, as per seen in the paper there is the annotated bibliography which is self-explanatory that most of the sources are authentic and they are used in the discussion.

  • Analyzing assessment information

The analysis of the information is ambiguous. The information provided is not cited properly and the reader would not be able to find out the way of tracking the information.

  • Using assessment information

In the recommendation part, all the information collected information and used in discussion is applied in the recommendations portion. Here the strategies for improvement are discussed step by step. They are taken from the Handbook of organizational justice. It was published in the psychology press.

Many researchers use this approach as it is the most reliable and secure to conduct the research and evaluate the contents of the provided sources. Beside many problems with the content, the paper was good to understand the facts about the history which would highlight the best possible ways to improve the management and customer care.

Conclusion

In a nutshell, it can be elaborated that the writer has included and discussed some different sources which were valid, but with an excellent composition, there must be an exemplification of the original data. Most of the writers try to use the real incidents while some prefer the generalized discussions. Here both scenarios are used. In the introduction and start of the debate, the writer has included the union bank in the name of the bank of California as a real-life example with an addition of its former employee’s interview. In contrast, General discussion is also used for deliberating the improvement in the customer satisfaction in the service.

References

[Indeed]. (2018). Working at Union Bank: 560 Reviews | Indeed.com. Retrieved January 20, 2018, from https://www.indeed.com/cmp/Union-Bank/reviews?start=20

Watkins, J. P. (2011). Banking ethics and the Goldman rule. Journal of Economic Issues, 45(2), 363–372.

Burns, T. E., & Stalker, G. M. (1961). The management of innovation.

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