The integration of technology in the healthcare sector has brought numerous benefits for the patients as well as care providers but has also posed potential risks to patients as well as care organizations in their business processes. One possible concern for patients, as a result of having technology be so integral, is the emergence of cyber risks when technology integrates machine learning, artificial intelligence, and big data into the care industry. For instance, in hospitals, computer databases can be hacked, enabling confidential information and records of patients’ personal and health information to be altered, leaked, or stolen. Such unauthorized use of technology results in data breaches which can potentially compromise patient safety and privacy.
Care organizations, on the other hand, are also at risk due to technology’s potential to not accomplish what it is designed for, which could lead to incorrect treatment plans or inaccurate diagnoses that puts patients’ life at risk. When new and emerging technologies fail to fulfill their intended purpose in healthcare facilities, unexpected outcomes occur that may lead to inefficient operations and wasted resources within the organization (McGrady et al., 2010). Moreover, a technology designed and implemented in a poor or complex manner can add further complexity to an already complex business of healthcare delivery system.
While there are significant benefits to be gained from implementing technology in the healthcare sector such as improved efficiency and accessibility of care services, there exist risks that are worth the benefits to the patients and healthcare organizations. However, the risks associated with integrating technology into healthcare processes should not be overlooked but need to be carefully considered in relation to the safety and well-being of patients and healthcare organizations. In a nutshell, the use of technology in healthcare organizations has potential benefits as well as risks that are worth the benefits if appropriate measures are taken to manage and mitigate them effectively.
References
McGrady, E., Conger, S., Blanke, S., & Landry, B. J. (2010). Emerging technologies in healthcare: Navigating risks, evaluating rewards. Journal of Healthcare Management, 55(5), 353–365.
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