Union Bank Case Study

Solution and Conclusion Reliability

Union Bank has been in existence for 32 years long before other institutions join the banking industry. Currently, there are a lot of banks, Saccos, and microfinance institution in the market with the sole aim of making a profit through customer’s service. Union Bank management and customer’s service improvements help them to remain relevant in the market. The existence of many banks and credit institution increases competition in the banking industry thus making every organization try their level best to capture more customers and retain potential customers. Union Bank senior staff bring favors to some team offering them training which excluding other. It is dangerous for employees in an organization to be less skilled as services offering is slow and lacks order. Lack of proper treatment of employees by Union Bank managements discourages them to perform the daily task and satisfy customers’ needs thus declining profits. Poor services given to customers are a result of poor remuneration, poor working conditions and long working hours. Union Bank has employee’s services less satisfy customers thus leading to complains all the time. It is difficult to withdraw money in the ATM since it keeps on clashing. Customer’s bank statements deposits, loan processing, and deposits take a short period when people behind the desk are fully skilled thus retaining and attracting customers. Management team plans, organize, control and daily coordinate proceedings of an organization thus pointing figures on them when an organization performs are poor. Customers complain as customers are always in a bad mood due to overworking and stress obtained from union bank management. It is evident that union bank organization employees have a problem when a simple account mortgage loan checking takes a long time. Union Bank customers state that it is a challenge depositing due to constant banks system failure and less skilled employees. (Weigend, 2018).

Solution and Conclusion Validity

Customers are the reason why union bank is in existence and should make efforts to ensure satisfaction of their needs. Competition makes bank institutions like Union Bank’s to value their customers because if they fail others will take over and dominate the market segment. In the world of business making a profit is the main aim and how employees offer services is a reflection of either a negative or a positive figure in the financial statements (Aggarwal, 2014). The primary product that bank generates profit from loans if union bank experience challenges making good returns. For Union Bank to cope with current technology, directors have to recruit youths to head the management. Young leaders tend to embrace technological changes compared to aged people. Many people have smartphones making it possible to operate a bank account at their comfort. Mobile banking systems save people time as no queuing in the banking hall for hours. Technology advancement shows that an organization who fail to embrace changes lacks customers thus going out of business.

Checklist or Approach Accessing Research Information

Evidence of many complaints from customers like ATM failure, deposit challenges, slowness in simple account mortgage checking and the employee’s lousy customer’s treatment makes the people conclude negatively about it. Employees complain persistent complaint about poor remuneration, long working hour, in appreciation, discrimination, and lack of proper skills shows the management is poor. Some senior management staff is biased as they train new employees who they desire leaving others without essential skills about banks operations. Employees say some management official is old shows they have reached retirement age or has been in the same bank branch for an extended period. The bank has established its market and gained customers loyalty despite poor services some will not move to another bank institution.

References

Aggarwal, R. (2014). 16 The global expansion of Japanese financial service firms: the role of domestic economic and regulatory policies. Coalitions and Competition (Routledge Revivals): The Globalization of Professional Business Services, 229.

Weigend, A. S. (2018). Time series prediction: forecasting the future and understanding the past. Routledge.