The commitment by senior management is of grave significance for the successful implementation of Total Quality Management (TQM) initiatives. The paper under discussion finds the relationship between the commitment of the CEO, respective employees and the effectiveness of TQM plans. Hence, the paper finds out those barriers which hinder the TQM effectiveness, especially focusing on senior management commitment. The success of TQM is directly related to the commitment of senior management as the employees execute all the plans of action to achieve the desired goals according to the direction of managerial slots. In other words, this exercise of commitment is linear and very close to the hierarchy of the organization. Therefore, the success of any organization has its main roots in the fulfilment of commitments from top to bottom in the organization. So, it is crystal clear that commitment is neither substitutable concerning managers & employees nor is an isolated phenomenon to be studied separately.
However, the said paper clarifies that TQM practices and their success revolve around the outlined commitment of the CEO and senior management to achieve the goals of the organization. The management commitment and employees’ motivation are directly proportional to each other for the success of TQM. While discussing ‘mobility of management’, the paper explores that the companies who utilize senior management commitment, just as a tool for implementing TQM programs face negative effects. The survey revealed that the change in top executive and CEO positions may lead to TQM failure if the ongoing commitment is altered witha new person entry. The research findings show that several other organizational factors also become barriers to TQM success in alliance with the commitment of top-ranking leadership. So, the research suggests that highly committed senior management is mandatory for successful TQM programs with optimal prospects. Further, it suggests more empirical research to find out other impeding factors in this regard.
References
Soltani, E., Lai, P. C., & Gharneh, N. S. (2005). Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management. Total Quality Management and Business Excellence, 16(8-9), 1009-1021.
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