Academic Master


Organizational Knowledge

An organization is a collection of individuals or a group of people, working under appropriate management to achieve the set targets and objectives. Also, it is an arena of interaction between the top managers, employees as well as clients. There exist different types of organization depending on the nature of valued-attached and services they provide. For instance, some firms offer social services such as public health, environmental hygiene and financial support in the form of a loan to the communities across the states. A typical example of organizations that provides social services includes National Association of Social Workers which aims to protect sound and standard policies of all social workers across the globe. In conjunction with this, scholars have come up with advanced models and theories for managing issues cutting across the various organization. Therefore, this paper seeks to explore on the relevant models efficient on working setups, institutional ethics, goals and social service how they promote efficiency and well-being of the clients, workers, and organizations at large (Crewe, 2016).

Some of the best theories on ensuring and protecting institutional and or structural racism impediments from either the employees or clients are the Institutional Perspective and Human Relation Theories. These models outline ethical values in which the individuals running an organization must adhere to without causing harm to their counterparts’ workers and the consumers at large. For instance, regarding service delivery, the theory stipulates that all clients, despite their race, nationality or even color need equal treatment. On the other hand, the approach discourages institutional racism regarding especially on the employment, where individuals secure job opportunities by their race (Wormer, 2017).

Moreover, social workers working in different social Agencies may induce oppression to their clients and other members of the community in a couple of ways. Some of these ways include but not limited to discrimination, racism, nepotism, and neglect in the course of serving societies. For instance, through racism, a social worker will tend to withhold beneficial services such as food and health facilities, from needy persons which may arise tension between the two parties (Estrin, 2014).

Some of the mechanisms to curb issues relating to the racism among the staff or employees and their clients include incorporating individuals from different parts of the states or country in an organization. Also, individual workers found violating goals and ethical values protecting the client must face the law via heavy penalties or completely suspension from the duty of service. To encourage clients to report cases of discrimination and whenever racially treated. For example, in Texas, U.S Black individuals, demonstrated against the killing of the two white policemen, as the news claimed the blacks were the culprits of the incidence. Supported by the Contingency theory, all institutions ought to consider all aspects of their clients such as socio-economic, political, technical and legal framework among other factors for optimum service delivery. Thus, different working environments demand various techniques of managing the end users (Crewe, 2016).

However, the concept of the so-called ‘Welfare Queen’ in the fields of social services is not worth establishing at all. The idea deteriorates merely the conditions of the Americans whose taxes instead of helping them, they only benefit few individuals. Also, the aspect of welfare queen is a reflection of stereotypes of various parameters such as race, class and gender differences especially among the African-Americans in the States. The most aggravating factor of this mechanism is that it ruins lives of the inhabitants and thus cannot have support by citizens (Estrin, 2014).


Crewe, S. (2016). Stigmatization and Labeling: National Association of Social Workers. Oxford University Press.

Estrin, M. (2014). The Return Of The Welfare Queen. Journal of Gender, Social Policy & the Law, 247-279.

Wormer, V. (2017). Human behavior and the social environment, macro level: Groups, communities, and organizations. Oxford University Press.                                                            



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