The scholarly activity attended is the quality improvement committees. This is an activity that calls for the continuous improvement of the quality of products offered to the market. The operation targeted the various production stakeholders including the employees as well as the top leaders. The event was quite important. This is because the activity leads to bettering the ideas of the best way of producing quality products for the market. Therefore, chances of attaining a higher level of customers’ satisfaction are improved.
The main problem that leads to the need for the respective activity is the gap between the customers’ expectations and the services delivered. In most cases, the customers expect better and satisfactory services, but they end up receiving none of the same (Rutter et al., 2016). Therefore, the activity aims at determining the causes of the gap that exists between customers’ expectation and what they get.
The most amicable solution for the problem is the enhancement of continuous training for all the employees. The need for the customers keeps in changing from time to time. Therefore, there is a need to keep on updating the employees on the various changes and the best way to cope with them. This allows a better form of understating of their role in the organization and thus bridge the gap.
The quality improvement committee takes advantage of the availability of the employees and other stakeholders in the meeting. Therefore, various challenges being faced in the provision of the services are tabled during the session (Rutter et al., 2016). It becomes easy to solve the problems when the people that experience them present them in their first-hand form. The quality improvement committees are therefore quite crucial in quality improvement.
Program competencies addressed
The activity addressed the competence of the employees in being able to identify the needs of the customers. Therefore, the style of decision making applied in every situation at the workplace was addressed. It was agreed that the best decision-making criterion is the situational method, where the decision is based on the circumstance at hand.
Rutter, M. D., Senore, C., Bisschops, R., Domagk, D., Valori, R., Kaminski, M. F., … & Minozzi, S. (2016). The European Society of Gastrointestinal Endoscopy quality improvement initiative: developing performance measures. United European Gastroenterology Journal, 4(1), 30-41.