I chose to interview Dr. Andronke Mohdi for this assignment. Dr. Mohdi as people call her in the community is the CEO/owner of International Quality Homecare Cooperation, a certified provider of health care services in southern Minnesota, northeastern Iowa, and southwestern Wisconsin and is a proprietary agency licensed by the state of Minnesota, Iowa and Wisconsin.
The agency offers services to people with disabilities, chronic health conditions and the elderly. Their services are offered through insurance, skilled services, homecare waiver programs, alternative care, prepaid Medicaid program-managed care and / or private pay. What are unique about this agency are the efforts it put in to be culturally competent and its ability to serve all cultures. They provide caretakers and / or interpreters to ensure client’s satisfaction and expectations.
Dr. Mohdi was born and raised in Nigera. She moved to the United States when her first husband passed away. She said when she realized her life has changed and she was young window with her first child less than 2 years old, she had to do something, she perused her education in Biophysics and got her PHD. After teaching for some time she wanted to work for herself and opened her own healthcare agency with the help of her now husband, a pastor of church here in Rochester. Alongside her PHD Dr, Mohdi also has an RN and MBA degree. I asked her why she decided to pursue those degrees and she said she wanted to make sure she was well equipped to be able to run her business successfully.
The core value for Dr. Mohdi is her faith in God. She said without her faith in God and support from her husband, her business would exit. She said “we live by faith in the power of God to strengthen and heal our spirit, soul and body in the pursuit of excellent service”. She said she relies on God for guidance and motivation. She joked saying it’s not easy being a woman from Africa running a successful business in America. Dr. Mohdi said that she understands that sometimes managers and CEOs are pressured to make decisions that are contrary to whats ethical to somehow benefit the company…BUT this does not fly in her company, she has very low tolerance for people who do not have integrity and value in what they know is right or wrong.
She said she has an open door policy with her staff, where she expects her staff to come and talk to her about any concerns or questions. Although, she rather have her mangers handle certain issues, she welcomes all her staff to come in and talk to her. Her communication style is listening first and talking later as she would describe it. When asked about strategic planning Dr. Mohdi said she does that on a yearly basis with her managers and boards members. That helps her track performance improvement and changes that need to take place. The following things she looks at on weekly basics, budgeting/funding and staffing. She mentioned one of her biggest challenges is staff and finding well qualified staff that will stay working for a very long time.
She said marketing is also something that she pays attention too. Her organization markets for staff and also for new clients. This is an on-going process for them. Technology, the organization just went through a technology change by implementing a new EMR system. This took about 6 months to train and implement the whole system agency wide. Her role was to insure the mangers were well trained to provide the training to the staff and that the implementation process was successful. She was also responsible in shopping for the technology with the help of her IT personal.
I enjoyed interviewing Dr. Mohdi, she has lots of insights on healthcare and entrepreneurship women. It was interesting to see her view on healthcare from a for-profit side. I also enjoyed the tour of her facility and knowing more about her past achievements.