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Health Care



Good communication is a must for a great healthy environment. That when mixed with health literacy can change the face of the health of any country. Both of them make a huge difference in the lives of the people allowing them to take a decision based on knowing all the possible outcomes. In this research, we will discuss the importance of effective communication and health literacy when it comes to providing a culturally safe environment in a workplace. Along with that, the various ways through which one can achieve them will be mentioned for achieving greater results.

Effective communication and health literacy

Communication is the to and fro of information from one source to another. It is very effective for the smooth functioning of information. In order to succeed in any sector effective communication act as a solid base. It helps in conveying the true message making it easier to understand the message across all channels. Health literacy is a situation in which individuals have the ability and power to acquire as much information about health as possible. This helps them to make better and informed decisions about the health of their own and their dear ones. Both effective communication and health literacy is a must when it comes to providing a culturally safe environment. Low literacy is a huge issue in Australia (Johnson, 2014). In fact, according to research by the Australian Institute of Health and Welfare, more than 55% of people in Australia who fall in the age group of 15-74 years do not have sufficient knowledge and information when it comes to health literacy in their nation. This includes basic information about how to manage their basic health.

Importance of effective communication and health literacy

Less health literacy and poor communication is a sure road to failure especially when one has recruited new staff on board. Bad communication leads to more cases of unsatisfied patients which cause a bad name for the particular medical institute. This may even lead to poor health conditions causing the patient to suffer a lot. The difference in terms of culture, language, or thinking between the medical staff and the patient is something that can have huge repercussions on both of their lives. Poor communication at times may lead to conflicts, and misunderstanding, and may be severe court cases. This when added with limited health literacy has a very bad impact on the overall health care of the nation. This is why when needs to pay proper attention to providing the staff with the best health literacy along with proper communication at all times (Arnold & Boggs, 2015). Investing in good communication and health literacy at times of new recruitment can reap great benefits for society.
Health literacy is gaining immense importance across the globe. There are various factors that affect the health literacy of any nation. The cultural, social, psychological, etc aspects play a huge role in communicating with people about the various policies and plans about health and their service provider. It is even influenced by the level of education of the person receiving and giving it, especially the new staff recruited at the institute. Health literacy when combined with effective communication can change the face of health care for the betterment of society (Kourkouta & Papathanasiou, 2014). The importance of effective communication and health literacy:

  • Better communication leads to better treatment- If the communication between the staff and the patient is smooth and clear, it would help the staff to treat the patient in the best way possible. All the issues highlighted by the patient would be taken into consideration making sure to treat them accordingly. Better communication would make the staff understand the major concerns that a patient may be going through which would help them to diagnose and treat them effectively.
  • Empowering the people: Health literacy allows a person to make better decisions for themselves. Therefore the new staff should provide the patient with as much information as possible that would help them in making an informed decisions for themselves. This will also allow the patient to understand the seriousness of his condition and encourage them to take the necessary steps that would be required for their better recovery (Beauchamp., 2015). This may even make them aware of situations that could have been avoided if provided with the right information.
  • Good relationship- Good communication is a solid base between the patient and the staff of the workplace. People start treating each other like family making it easier for them to care for one another. It is said that mental health is the first base for physical health. The mental piece provided with effective communication and high health literacy can give the term medical care a whole new meaning.
  • Equal treatment to all Effective communication and good health literacy is a huge factor that makes people feels equal. As every patient is treated same and provided with the same level of information by the new staff at the workplace, they feel happy about it. There is no discrimination on the basis of status or gender making them feel equally connected with the staff and helping them recover in a friendly environment.
  • More skilled and talented employees- Health literacy is not only beneficial for the people being treated but is also an asset to the new staff working at the workplace. The health literacy allows them to every the various know-how about a disease helping them convey the same to the patient (Couture., 2017). This will lead to better skill and knowledge development of the staff resulting in better outcomes.
  • Removes the culture or any other barrier- Communication can be really tough at times of cultural or language differences. With effective communication on board, the new staff at the workplace would work towards the removal of any barrier in the culturally safe environment of health care. This allows them to feel comfortable in sharing their issues and problems which is necessary for better health care. The same goes for the staff also. They also feel part of the culture building a solid foundation at the workplace.

All these points help us realize how much effective communication and health literacy are crucial for the development of better health standards for the country. These set strong base on which better plans and policies related to health and other issues can be set. Though there are various issues that one may face while making them a reality. As the staff is new and not so well informed about the workplace there are chances that communication may take some time (Bramhall, 2014). There are various ways through which the new staff at the workplace can improve health literacy and effective communication making it easier for everyone involved in the process.

  • Patient-centered communication: The utmost focus should be on providing the best information to the patient. All the information provided by the new staff at the workplace should be patient-centric. As the patient is a layman and may not have good knowledge about all the technical details of the medical field, the staff should communicate with them in the easiest way possible. Providing them with the best health literacy by informing them about all the and buts of the illness or disease can be really effective in taking a sound decision by them. The staff needs to pay enough attention to the patient to understand their issues both physical and mental (Batterham., 2016). This will help in their better treatment in the long haul.
  • Gain as much knowledge as possible: A very good way to improve effective communication and health literacy among the new staff at the workplace are by conducting training programs for them. As they are new to the work proper training and orientation are a must. This will allow them to understand the process of communicating with the patient and gain the proper health literacy helping them provide the same to the patient. This is a great way to establish an interpersonal relationship focusing on improving the health of the patient along with the health policies governing the institute (Lambert, & Keogh, 2014). This will allow the sender to send the exact message and the receiver to receive it in the proper way leaving very less room for any mistake.


After analyzing the importance of effective communication and health literacy, it is quite clear that it is a definite ingredient for a well-built health system. It will allow filling the gap of discrimination that is very prominent in society. It will also allow the patient to know every detail of their well being allowing them to decide their own course of the path for a better healthy environment. Thus, one can conclude that investing in effective communication with health literacy in a workplace with new staff is a really necessary thing to do to build that strong relationship for the overall betterment of health and prosperity of the nation in the future. All this is really a must when it comes to improving health outcomes for the nation.


Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.
Batterham, R. W., Hawkins, M., Collins, P. A., Buchbinder, R., & Osborne, R. H. (2016). Health literacy: applying current concepts to improve health services and reduce health inequalities. Public Health, 132, 3-12.
Beauchamp, A., Buchbinder, R., Dodson, S., Batterham, R. W., Elsworth, G. R., McPhee, C., … & Osborne, R. H. (2015). Distribution of health literacy strengths and weaknesses across socio-demographic groups: a cross-sectional survey using the Health Literacy Questionnaire (HLQ). BMC Public Health, 15(1), 678.
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard (2014+), 29(14), 53.
Couture, É. M., Chouinard, M. C., Fortin, M., & Hudon, C. (2017). The relationship between health literacy and quality of life among frequent users of health care services: a cross-sectional study. Health and quality of life outcomes, 15(1), 137.
Johnson, A. (2014). Health literacy, does it make a difference?. Australian Journal of Advanced Nursing, The, 31(3), 39.
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia socio-medica, 26(1), 65.
Lambert, V., & Keogh, D. (2014). Health literacy and its importance for effective communication. Part 1. Nursing Children and Young People (2014+), 26(3), 31.



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