Academic Master

Business and Finance

Addressing various issues employers and employees encounter in their workplaces

Trader Joe’s is one of the supermarkets that offers the best services than any other in the neighborhood. Trader Joe aims at providing the suitable and satisfying customer experience through the workers. The employees’ dispositions, interactions, and personalities are much heightened and noticeable. The author of At Trader Joe’s, Good Cheer May Hide Complaints by Noam Schreiber article address various issues employers and employees encounter in their workplaces.

Emotional labor vs. emotional care. Emotional work is essential in an occupation that requires straightforward interaction with clients or customers. Worker behavior and emotion monitoring by the manager are frequent to ensure the standards of an organization or the company are maintained or raised through their service to customers. Employers should intervene in the emotional labor of their workers when the company guarantees a steady and sustained demand without considering interactive quality services and when employers doubt workers’ quality emotional labor as being useful to the organization. As a result, they tend to come up with ways to ensure that workers adhere. The relationship between workers and employers can be estranged when they are monitored.

Employers can manage good working interaction services by selection only workers who meet a particular criterion as per the company expectations should be chosen and employed. Training technology can be used to guide new employees on how to do a job. Scripting rules and regulations should be well stipulated. Finally, monitoring should implement the use of surveillance systems to control workers’ behavior. Trader Joe’s failed to meet the needs of his crew members and instead imposed harsh punishment for their misconduct, such as reprehension. He does not implement the above methods to run the company. For healthy performance or productivity of the people and economy, it is significant that workers have a feeling of connection and encouragement at work


Noam Schreiber, (2016). At Trader Joe’s, Good Cheer May Hide Complaints The New York Times.



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